I like to think of job descriptions as simple suggestions. Coloring outside the lines is perfectly acceptable in the workplace, but only if your art becomes a masterpiece.
Not too long ago, I was hired as a Reservationist at The Citizen Hotel. My job duties included answering the phones, filling reservations, assigning room numbers and routing payments. After a few weeks, I offered to develop the hotel blog and Twitter account. Soon, I proved to be knowledgeable in public relations and took on more responsibilities. Before I knew it, I was launching a social media campaign and taking a dual position as Public Relations Coordinator.
Currently, I am the Reservationist and Public Relations Coordinator for both The Citizen Hotel and Grange Restaurant & Bar. My duties include updating and writing all social media content, handling media inquiries, working with our public relations agency, editing all press materials, coordinating local media outreach, media monitoring and brand awareness, as well as writing and distributing the restaurant newsletter.
Practicing public relations during a dodge ball game is the best way to describe my typical day. It is imperative that I stay on top of all public relations activities while answering the phones at first ring. I may fill 10 reservations while at the same time edit an entire public relations plan.
This dual role is the best way for me to understand the market first hand. I’m in the trenches and the lookout tower all at the same time! It’s fulfilling when customers choose to stay at our hotel after noticing our Web site, news coverage, blog posts or even our Twitter!
As a Reservationist and Public Relations Coordinator, I am able to pitch and position my business with a first-hand understanding of the current market. There is nothing like disseminating a message to media and observing the impact on the target audience. It’s a blessing to have both worlds at my fingertips.