Author: Kelli Matthews

  • Guest Post: The Shaping of PR Superstar(part one)

    This guest post is from Marilyn Hawkins of Hawkins & Company PR. She offers 25 qualities that will set you apart in the PR industry.

    If you’re serious about the public relations business, you can never settle for being
    just an average professional. Here are 25 ways to shine – waaaayyy beyond the solid list of tactical skills and basic attributes you may have acquired already. There are probably 2,500 qualities of a great public relations practitioner, but I’ll only tick off the top one percent. Are these in any particular order? Nope. They’re just as random and chaotic as the average PR pro’s typical workday.

    So, what do you have to do – or be – in order to walk on water?

    1. Ethical. ‘Nuff said. If you’re not a fundamentally ethical person, public relations is not the career path for you. In order to act ethically, you need to be a good judge of character – and then associate exclusively with quality people. Also, you must be incredibly discreet, plus possess a finely tuned BS detector. As that C&W tune sums up so nicely: “If you don’t stand for something, you’ll fall for anything.”

    2. Enthusiastic and energetic, but not foolishly so. You must be able to point out the best- and worst-case scenarios in any situation, but always stay focused on the positive side of the ledger. There’s no room in PR for pure Pollyannas, of course, but people always want to associate with problem-solvers.

    3. Voraciously curious and able to be passionate about the most mundane product, service, concept, organization, company, or cause. Public relations is an exquisite field because they pay us to learn stuff. Never suppress the desire to know more, but clearly understand when you’ve learned enough to act effectively.

    4. Analytical and decisive. Top PR people are able to summarize complex information quickly and simply – pulling out key ideas and not getting swamped by minutia. And they never “let perfect be the enemy of the very good.” Fortune favors the bold. It’s not how many projects you start but how many you finish successfully that ultimately determines your value as a professional. Remind yourself on occasion: “Process is not our only product.”

    5. Having the guts to disagree agreeably. In his famous maxim “Criticize by creating,” Michelangelo nailed it 500 hundreds years ago. If someone has a weak idea or is headed down a wrong path, don’t just point out the obvious. Give ‘em a better option—or three maybe. You must have strong, well-reasoned points of view and be able to articulate them with gusto. Too often at the first sign of discord, the fight or flight response kicks in and all dialogue ceases.

    6. Attentive and able to make anyone feel like she or he is the only person who matters to you right then. And when your bosses or clients want to talk, you want to listen. No matter how late you are to the next meeting…or how desirous of a bathroom break.

    7. Persuasive, through every form of written and oral discourse. Anyone can order or re-order a set of facts. Only a great communicator can put them forth in a way that moves people to action. That requires the skills, confidence and timing….of a good storyteller.

    8. Competitive enough to regularly celebrate the wins – and never want to repeat the losses. PR is not a game by any means, but it has undeniable elements of competition – and it really helps to enjoy that.

    9. Graciously accepting of praise. You shouldn’t be falsely modest about your achievements – or painfully self-aggrandizing. Take credit when it’s due you…and never fail to share it with deserving teammates.

    10. Flexible, but not Gumby-ish. Nothing in a PR person’s world is ever static. So, you need to be loyal to the best ideas and best people, but never blindly so. You must always question intelligently and quickly make required mid-course corrections. I love the Native American saying: “If the horse you’re riding dies, get off…”

    Stay tuned! More tips to come!

    Marilyn Hawkins is a corporate communications consultant based in Ashland, Ore. You can reach her at mhawkins@prhawk.com.

  • Getting Ready for the Portland Paddle: Episode 1 – The Resume

    A paddle (or paddling): group of ducks.
    Portland Paddle: a group of PR Ducks who travel to Portland for informational/mock interviews with professionals in agency, corporate and nonprofit public relations work.

    In the spirit of preparing for Portland Paddle, this is the first in a series of posts to help my students, specifically, prepare for the Portland Paddle. But to provide tips for anyone getting ready for a job search.
    First up… the resume. Five tips:

    1. Start with the basics. There are basic rules that everyone needs to follow. Former Slacker offers these mind blowing tips like: proof-read and follow basic resume formatting guidelines. Some of the author’s tips are personal preference (for example, some firewalls will block unsolicited attachments), but the point is really that you need to know what your resume-receiver prefers.

    The Washington Post also had a great article this week, specifically for communication jobs. Maryann Haggarty offers tips like editing (sensing a theme, here?) and watching your verbs. Don’t use gerunds – remember those? tricky little nouns that look like verbs. Rather use the verb form. Ex: rather than “providing,” say “provided.” And don’t be wordy! Phrases like, “I was also responsible for…” take up valuable resume real estate. Using “power words” gets the reader’s attention and help you make your point.

    Need more basic tips? Try here, here or here.

    2. Organizing your resume. Be strategic about what to include in your resume. For example, according to the ResumePower Blog, if you want to highlight your education, put it before your experience. My personal biases on this topics are many. Yes, you should be proud of your degree, but everyone has a degree. I mean really. A unique double-major might help you stand out. But I still think that unless you really have NO professional experience (shame on you!), there’s no reason put your education at the top. I’m also not a fan of the objective. Duh… of course you want “an entry-level job in public relations that utilizes your education and … blah, blah, blah.”
    I do however, like a skills summary section. Highlighting the tangible skills that the employer is looking for in a few bullet points (4 – 6 maximum) at the very top of your resume is very user friendly. The hiring manager can glance at your resume and, in a few seconds, and decide if you deserve further consideration for the job. Back to ResumePower Blog – this is author Kim Isaacs suggestion:

    Include an “Expertise” or “Key Skills” section in your resume, and add skills that would be important in the new position. A brief, keyword-rich list of your related skills will help the hiring manager see that you have the skills to do the job.

    2. Include all your work experience. Your resume is a snapshot of all your work experience; not just related work experience. I cannot think of a single part-time, hospitality, retail, construction or summer job that would not be appropriate to include. Why on earth would you include that you worked at JCPenney’s, or as a banquet server, a drywall framer or even bucking hay while you went to school? Think about it. As an employer, I’d be interested that you were able to hold a job, show up on time and do a good job. As a side effect, your work history might also tell me that you work well under pressure, are customer (aka client) focused and have the ability to multi-task.

    If you’re a recent (or soon-to-be) grad, include your work history during college. As you add public relations experience to the top line, the seemingly unrelated experience will drop off the other end.

    3. Be results-oriented. What does that mean? Companies are results-oriented. Showing that you understand the business environment shows that you’re more likely to be a good fit in an organization.

    Example:
    BEFORE – “Wrote, edit and distributed media kit material”
    AFTER – “Created media kit material for event and pitched story to local media, resulting in coverage on all local network television stations”

    Sometimes it’s difficult to focus on results. But think about how to position your responsibilities as accomplishments and your tasks as results. Use verbs to convey the quality and quantity of your work. How many people attended the event? What was the quality of news coverage? How many speakers bureau presentations did you arrange?

    4. What to do about your GPA. If you don’t have over a 3.0, don’t put it on your resume. End of tip. Move along.

    5. Does size matter? So the rule of thumb is that your resume should be no more than one page. I think that the quantity and quality of internships and “pre-professional” experiences that students get can mean that you need a two-pager to include everything that’s relevant. As an undergrad, I held six different internships and each was in a different industry. All were short-term, so in addition to my “relevant” experience, I included my other work history – two long-term retail management positions (thank you VoiceStream and Sam Goody).

    I always say it’s more important that your resume is easy to read than it is for it to be just one page. I’ll take a 12-point font, clean bulleted listed, plenty of white space resume over a 1/2″ margin, 10-point font version anyday.

    So, I think, like most answers in public relations… it depends. It depends on your experiences, it depends on the type of job you’re applying for.

    What is the best tip you’ve heard?

    Next up, episode 2 – the portfolio.

  • Starbucks Gets Interactive

    Starbucks has been cheering about its ability to create 50,000 drink combinations for a while. I went to the Web site today to check the balance on a gift card and saw this fun little game that lets you tell the world about “your drink.” If you login at 10 a.m. PST there are a limited number of free t-shirts that Starbucks is giving away created by designer Mychael Knight (a Project Runway contestant, season 3). If you don’t get a T, you can still download desktop wallpaper (which I didn’t do…) or take a screenshot to put on your blog (which I did…).

    A Web site can no longer function well if it’s just a “brochure on steroids.” Companies of all sizes have to look for ways to provide fresh content (try blogging, providing articles, updating your newsroom) and increase interactivity (case in point: Starbucks). People must have a reason to come back.

    What are some of your favorite sites that follow this new model?

  • Guest Blog: The Importance of Research for PR Students

    Guest blog post from Amy Ziari, University of Oregon ’06.

    It’s nearly been one year since I graduated from UO, and for those of you who think that Information Gathering was just a huge pain in the you-know-what, I’m a testament to the fact that it may be one of the most useful classes you will take at the UO in preparation for your career.

    A huge part of my job is research: Market research, competitive analysis, industry news tracking, research on reporters, research on industry players…the list literally goes on and on. When research is required, I’m your gal.

    Wait, you may say, I want to work in PR, not be a research analyst! But let’s get real: We are in the news business. Our job is to understand what’s going on in our client’s industry, know where the stories are, know what reporters write about, know the messaging of our client’s competitors so we can make our own more effective.

    And even beyond this, our job is to be able to provide analysis and derive meanings from our research. What’s important? What isn’t? What does this mean for the industry? And most importantly, what does this mean for our client?

    You can look at it this way: Would you book a flight to Morocco for a vacation without knowing where it was, or what it was like, what you could expect to see when you get there, or what activities you could take part in?

    I know I wouldn’t.

    Then why would you recommend that your client change their messaging without knowing the values and pain-points of their industry? Or why would you pitch a story to a reporter if you had no clue what he/she writes about or were unprepared to answer questions about your client’s industry? Beyond annoying the heck out of reporters and wasting your client’s money, not taking the time to do your research can even cause you public embarrassment!

    These are just a few examples—among endless—of situations where you will be required to do some research as a PR pro. Even as you (and I!) gain more experience in PR and move to more strategic positions, research will undoubtedly still play a role in in your career in one form of another. Truth be told, doing your homework doesn’t stop with a diploma. In this business, you will be doing it for many years to come.

    ABOUT
    Amy Ziari graduated from the University of Oregon with a degree in public relations. Today, she works as an Assistant Account Executive in Portland for MacKenzie Marketing Group, a marketing communications agency that focuses on emerging markets and start-ups. You can contact her at 503-225-0725 or amyz@mackenzie-marketing.com

  • WWYD: Jordan Schnitzer Museum of Art

    I am launching a new feature on PRos in Training this week. What Would You Do? (or WWYD for short!) Take a look at the following news item and give me your best public relations advice.

    Up this week – The Jordan Schnitzer Museum of Art at the UofO was taken to task by the Pappas Group, a consulting group based in Connecticut.

    From The Register Guard:

    The Jordan Schnitzer Museum of Art at the University of Oregon lacks a clear sense of mission and has suffered from a fragmented staff and inadequate oversight, a private consultant’s report says.

    The Jan. 30 report by Alceste Pappas, president of Pappas Consulting Group of Connecticut, was released this week.

    The university hired Pappas last year to evaluate the museum; she issued a similarly critical report about the Oregon Bach Festival last year.

    The 43-page report on the Schnitzer paints a picture of an institution whose advisory board of directors has become increasingly frustrated with the staff’s lax management.

    Among Pappas’ findings:

    • “The board is uniform in its belief that the financial management and reporting practices of the museum are inadequate,” the report says.

    • “The day-to-day operating environment at the museum may best be characterized as informal,”

    • The museum lacks any clear sense of purpose, especially since its reopening in 2005 after a $14 million remodel, the report says. Not one of the two dozen museum and university people who Pappas interviewed knew the museum’s mission statement, and “few resonated with its current wording,” the report says.

    So… What Would You Do?

  • Get in touch with your inner nerd

    Erin Caldwell, a recent graduate and employee at Edelman attributes her hire at the agency in large part, to her PR blog. Here, at the Forward Blog (see the blogroll, it’s a great one for students!), she talks about the importance of understanding new media for new graduates.

    At Allen Hall PR, our student-run PR agency at the University of Oregon School of Journalism and Communication, my AE, Michelle Pera, and I talked about blogging specifically – giving students a step by step to get started.

    I credit Nedra at Spare Change for being my “seed blog.” I’m sure I was searching for social marketing for a presentation I was giving to the United Way Success by Six leadership team and came across her blog. She’s has a great blogroll. And the rest, as they say, is history.

    I’ve always been a little nerdy, but I know lots of students resist. I have students who vehemently swear that they don’t need to know computer basics – like formatting Office documents, creating a media list with a database or the basics of Web site publishing. I fear for them. I really do.

    Find your “seed blog,” try Web 2.0 services like Stikkit or Pandora (my faves!)… as I like to preach: be active, be curious, be engaged!

    What do you think? Is social media this important? Or can you be a tech-avoider and do just fine?

  • Update: Matt Bandy Story

    Crisis guru Jonathan Bernstein, will be joining my PR Campaigns class this Thursday to talk about the Matt Bandy case specifically and using the Web to fight crisis generally.

    To get you up to speed on this case, here are a few posts:
    The Matt Bandy Story: Justice4Matt.com
    The 20/20 Story
    Classically Liberal: They couldn’t win in court, so they smear a teen in the press (2/10/07)
    My post on the topic
    Fox News story from 1/28/07

    Looking forward to our chat, Jonathan.

  • Career Links for Soon-to-be Grads

    It’s usually about this time of the year that seniors start panicking, er, I mean, thinking about their future after graduation.

    I’ve come across a couple of good posts today for students figuring out where they want to go with their career (and how):

    Forward 10: Ways to Effortlessly Network for Business and Pleasure
    The new professionals at Forward offer some great tips for networking – a necessary part of not only the job search, but a public relations career.

    Informational Interviews…Should you ask for one?
    I’ve always encouraged students to set up informational interviews (sorry, Heather!). I really appreciate this perspective and think that it really adds more value to events that the University of Oregon School of Journalism sponsors like the Portland Paddle (structured informational interviews for advertising and PR students). And the portfolio reviews with professionals that I arrange at the end of the PR Campaigns class.

  • Thanks, Kami Huyse! A terrific corporate blogging primer

    Communication Overtones: Corporate PR 101: A Primer for Companies Interested in Social Media

    Kami presented to my class via teleconference this evening. Huge thanks to Kami for staying up late with us.

    As students head into their careers, they’ll certainly face these issues and now have a clearer road map to follow.

  • My favorite ads: Superbowl 2007

    The “Heart Attack” ad is a first from King Pharmaceuticals, which is sponsoring the American Heart Association’s high blood pressure Web site. The ad is also a first for the Superbowl by Glow Worm, a Publicis Health Care Groupe.

    The Chevy college ad competition winner was probably the funniest commercial of the day. Yay for good student work. Laugh out loud funny!

    And Prince rules. He is one sexy little man. I am dying to go to 3121.

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