Author: Kelli Matthews

  • I Think I’m Just Not Their Demographic

    A salon in Toronto – Split Endz – has created a series of ads that give all new meeting to the saying, “I’d kill for that hair.”

    I think I must just not be the demographic for these ads. The notion of scalping someone for their ‘do and leaving them in a pool of blood does not necessarily make me want to get a haircut… it mostly makes me want to puke.

    However, my much-cooler-than-me-artsy-fartsy-musician sister assures me that these ads appeal to the edgy, hipster only moved by shock value.

    We often have to work with clients, products or services that we don’t necessarily “get.” But using good research and a rock-solid understanding of your target audience, you can create campaigns that have narrow, but profound appeal.

    The trade off is that you may offend more people than you appeal to. You have to consider if targeting a narrowly-defined audience to the exclusion – and in this case alienation – of other audiences is worth the risk.



    Yes, I realize there’s a bit of a hair theme going on today.
    Thanks to Advertising is Good for You for the images.

  • Don’t Reinforce Your Audience’s Self-Esteem Issues

    Doing some research for a local client, I came across a web site for a chain of Northwest-based beauty schools.

    I have no idea what the average IQ scores are for people who choose to go into cosmetology. I’m not sure it matters. People who cut my hair have a whole unique set of skills that involve a part of one’s brain that I’m not sure functions in my brain.

    I suppose that some people who opt for cosmetology college, or any trade school may be doing so as a last resort or due to lack of other options.

    But I have taught classes at trade schools and am often inspired by and amazed by the students who attend. They often have to balance work-life loads that would make most people curl into a fetal position and suck their thumbs.

    I’m not going to even go into the “street smarts” vs. “book smarts” argument.

    However, apparently this particular beauty school thinks its students are stupid. Luckily for them, the all-knowing admistrators have the antidote. Potential students just need to be told they aren’t stupid. To do that, the school has a section on its site that declares: “Smart People Do Go to Cosmetology College.”

    More on why you’re not stupid if you want to go to beauty school:
    “Career choice has very little to do with intelligence. Like any profession, the most successful and the most satisfied are those who know what it is that makes them happy.”

    Obviously there is some truth to this statement (as trite and cliche as it may be). The problem to me is the condescending nature of the copy.

    I’m not going to publicly shame the school by naming it. But the lesson we can learn is this: you don’t have to reinforce negative stereotypes or feed into insecurities of potential customers/clients/students to get your message across. What qualities would the target audience have that you could support and inspire?

    What is a better way to reach this audience? Ideas?

    image from Jeff Coleman via Flickr

  • PR News This Week

    Lots going on this week! The HP ethics crisis, aftermath of the e.coli spinach fiasco and plus-size models on the runway in Paris. Oh, and a little career advice thrown in for good measure.

    The news today, of course is that Patricia Dunn and three others were charged in federal court with four felony counts, including using fraud to obtain confidential information from a public utility, unauthorized access to computer data, identity theft and conspiracy to commit those crimes. Penalties could include prison time and fines.

    In spinach news, the California Farm Bureau and the Alliance for Food and Farming are talking about how to regain the public trust now that the Food and Drug Administration (FDA) has given the green light for spinach consumption. Interestingly, Dole hasn’t issued anything new since September 15.

    In class on Wednesday, we talked a lot about how phenomena in popular culture can be used to show mass communication and public relations theory in practice. One of the examples we talked about as social learning theory in practice is the use of “larger” runway models in haute couture fashion shows. Madrid, for example, banned too skinny models in September. Yesterday, the Jean Paul Gaultier show featured a size 20 model (via PR. Differently).

    Social Learning Theory says that we, as humans, are terrific observers. We observe when behaviors are rewarded or punished by role models and through that observation we vicariously try out new behaviors. Certainly many young women look to runway models as supermodels – and when their “model-rexic” physique is rewarded – those same women may try to immitate. Will Madrid’s regulations or Gaultier’s statement (or stunt?) change anything?

    Finally… for those who’ve decided PR is your bag, baby – take a listen to the InsidePR Podcast about agency vs. corporate for those first steps outside the hallowed halls of the ivory tower.

  • Learn from the Newbies

    Paull Young has created a list on the New PR Wiki of young bloggers – these are young professionals, typically in the field for less than 5 years, and sharing their insights, experiences, joys and frustrations with life in their respective positions.

  • How to get a job in PR

    I was updating my blogroll and cruising around some new PR-related blogs this evening and came across this post. It’s an “oldie,” but a goodie – and worth bookmarking.

    From Morgan McClintic at LEWIS (current employer of Sharon Howell, UO ’06) talks about what he looks for in a new hire. He has some great tips.

    A highlight is his description of the type and number of internships you should have. When students ask, I’m always reluctant to be specific, so I will let Morgan do it for me:

    Internships – the definition of internship varies by country – in some it’s just a few weeks, in others months. Regardless of the length, get at least two different internships before applying for your final role. This will help you decide if PR is really for you – it’s not all champagne and parties. It’ll also give you a feel for the tasks you’ll be charged with, whether you like agency or in-house, and which industry you like. You’ll also learn more about which firms are the good ones to work with when it comes to applying for positions.

  • So you think you want to freelance?


    Lisa Catto Pulliam, currently a public relations specialist at Western Oregon University by day and a freelance PR gal by night (as well as an aspiring romance writer) offers some tips for senior-level students interested in doing a little freelance work. I’ll publish her post in two parts over the next week or so.

    PR’s best Unkept Secret

    free·lance [free làns]: a self-employed person working, or available to work, for a number of employers, rather than being committed to one, and usually hired for a limited period.

    Upper-level PR students or young professionals wanting to gain public relations experience in a variety of industries or fields should consider freelancing. It’s a great way to work on a variety projects and for clients all over the spectrum. A major benefit to freelancing is the low risk. Generally, you don’t have to quit your day job or relocate for these gigs.

    You’ll also get to try new things and learn more about PR than you may have by just working your day job. Not to mention you’ll be able to do a lot more networking, which could benefit you in the future with other job opportunities.

    As long as you’ve got a reliable computer, telephone, Internet access and printer – you’re pretty much set up to freelance with anyone across the globe. E-mail has drastically increased the number of opportunities a PR person has by allowing us to work on projects happening just about anywhere. You don’t need to do media relations from your clients office.

    Finding jobs

    Once you’ve decided to freelance, you’ve still got a lot of work to do. Namely finding some clients. It’s not as easy as you think, so here are some places to start.

    Community involvement – Being involved in your community is a great way to find clients. If a small business or organization wants some PR but is wary of hiring a big firm, you may get the job because they know and trust you.

    Professional organizations – Join groups like the Public Relations Society of America, American Marketing Association, your local Chamber of Commerce, etc. These are all great ways to meet potential clients, or other PR people who may want you to work with them on freelance projects.

    Freelancing Web sites – There are Web sites with the sole purpose of matching freelancers with clients. A couple of these sites are Guru.com or Contractedwork.com. But remember, they usually charge for the service so make sure it’s something you can afford to do.

    Craig’s List – You can post your resume or look for clients under the “marketing, PR, advertising” section of jobs within each city. There are also “creative” and “writing” sections under the gigs area. Remember, you can work for people all over the country so don’t limit yourself to your city.

    Cold calling – You can even make up a brochure highlighting your services and take it to some small businesses who may want to hire you on a project basis. They may not need you now, but if something comes up it’s likely you’ll be the person they call.

    [Stay tuned… next Lisa will talk about pricing]

  • Learning from the Masters


    If you want to be a PRo, you’ve got to listen and learn from those who have experience. This might mean your instructors, your internship supervisors, your coworkers and certainly your first boss.

    Leo Bottary at Hill & Knowlton has put together a “mini series” on tips for junior staffers that is worth reading, bookmarking, memorizing… Take a look.

  • A job for Sisyphus?

    In PR, we are frequently faced with challenges – raising awareness, increasing knowledge, changing behavior.

    The PR firm that wins this contract faces more than a challenge… which is why it might be a job for Sisyphus. What do you think? As a PRo in Training (or for those PRos that read this post) – is this the kind of campaign that could be destined for success? or doomed to fail? What will make the difference?

    Tell me what you think.

    From the Boston Globe: WASHINGTON — US military leaders in Baghdad have put out for bid a two-year $20 million public relations contract that calls for extensive monitoring of US and Middle Eastern media in an effort to promote more positive coverage of news from Iraq.

    The contract calls for assembling a database of selected news stories and assessing their tone as part of a program to provide “public relations products” that would improve coverage of the military command’s performance, according to a statement of work attached to the proposal. (read the rest here…)

  • Learn Crisis Communication from a Pro


    The School of Journalism and Communication is offering its first professional masters workshop at the Turnbull Center in Portland, Ore. this fall. Taught by Tom Hagley, one of the professionals I respect most, the Crisis Communications workshop will be invaluable to professionals.

    I have been working with Tom on creating the lecture materials and editing the workbook for the course. I would highly recommend this workshop to anyone in the communications field who wants to understand how to create a crisis preparedness strategy.

    From the brochure:

    “In difficult situations, truth establishes trust. This workshop uses role-playing and roundtable discussions to take workshop participants vicariously into dangerous situations dirived from the instrutor’s own consulting experiences. The workshop teaches students how to apply rules of advanced engagement, a technique that has yet to be fully discovered by the profession, to enable their organization to work with all of its stakeholders in managing the turning point of a crisis.”

    One of the highlights of the workshop will be the participation of the Southeastern Area Interagency Incident Management Team that took command of the Black Crater Fire, a first-priority national emergency resulting in the evacuation of nearly 500 people near Sisters, Oregon.

    You can get lots more info about the workshop here and you can even register online here.

  • Spreading the Virus, Prepsta Style

    Sometimes, you just have to remember that this PR gig is just plain fun. You get a chance to be extraordinarily creative, work with some of the best and brightest minds on some of the coolest campaigns (yo!).

    The Smirnoff Raw Tea campaign makes me laugh. Download the video and check out the “prepsta guide.” I think I’ll buy some just to reward the ad/marketing agency that came up with this campaign.

    viral marketing: Any marketing technique that induces Web sites or users to pass on a marketing message to other sites or users, creating a potentially exponential growth in the message’s visibility and effect.
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